Last Updated: 29/08/2025
At Precious Gems and Jewels, we value your trust and strive to provide you with only the finest quality gemstones and jewelry. Every piece is carefully inspected before shipping. However, if you are not fully satisfied with your purchase, please read our Return & Refund Policy below.
1. Eligibility for Returns
- Returns are accepted only in the following cases:
- The item received is damaged during transit.
- The item is defective or not as described on our website.
- A wrong item has been delivered.
- Returns must be requested within 7 days of delivery.
⚠️ Non-Returnable Items
- Customized or personalized jewelry.
- Items that show signs of wear, alteration, or damage after delivery.
- Products returned without original packaging, certificates, or invoices.
2. Return Process
- Email us at preciousgemsandjewels@gmail.com or call +971 559806782, +91 9829065382 with your order number and details of the issue.
- Our team will review your request and confirm eligibility.
- You will be guided on how to safely pack and ship the product back to us.
- Once we receive and inspect the item, we will process your refund or replacement.
3. Refunds
- Approved refunds will be issued in the original payment method (if applicable) or via bank transfer.
- Refunds are typically processed within 7–10 business days after we receive the returned item.
- Shipping and handling charges are non-refundable, unless the return is due to our error.
4. Exchanges
- If you prefer, we can replace the returned item with another product of equal value.
- Exchanges are subject to product availability.
5. Shipping for Returns
- Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective product).
- We recommend using a trackable shipping service and insured courier, as we cannot guarantee that we will receive your returned item.
6. Contact Us
For any questions regarding returns or refunds, please contact:
Precious Gems and Jewels
📧 Email: preciousgemsandjewels@gmail.com
📞 Phone: +971 559806782, +91 9829065382
🌐 Website: www.preciousgemsandjewels.com